Delete your account and data

1. Open the Docwellness app and sign in.
2. Go to your Profile and open Account.
3. Tap Delete Account.
4. Enter your password to confirm, then tap Delete.

If you can no longer open the app, or forgot your password, email support@docwellness.fit from the address registered to your account with the subject "Delete my account". We may ask you to confirm it is you. We will complete the deletion within 30 days and confirm by email.

• •Your account and sign-in (email and password).
• •Your profile: name, gender, date of birth, phone number, profile photo.
• •Your health and body data: weight, height, BMI, goals, health concerns, measurements and progress/before-after photos.
• •Your first-consultation answers and uploaded lab reports.
• •Your diet plans, meal, water and exercise logs, check-ins and notifications.
• •Your chat messages with your dietician and your reviews.
• •Your payment proofs and subscription records, subject to the exception below.

• •Records we are legally required to keep (for example payment and invoicing records) are retained only for the legally required period, then deleted.
• •Crash reports and analytics events held by our monitoring providers expire under their own retention settings.

You can ask us to delete specific data (for example your body photos or chat history) without closing your account. Email support@docwellness.fit and tell us what to remove.